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Excellence
in Customer Satisfaction
Award
Winners
The Collision Repair Industry INSIGHT Canada Customer Satisfaction
Kit gives you the ability to efficiently keep track of how your
shop is handling the quality of repairs and customer satisfaction.
A commitment to customer satisfaction is essential to business survival
in our industry.
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Statistics
show that:
- Your customer needs friendly empathy from shop personnel.
- Your customer wants information about the repair process.
- Your customer wants the vehicle back in pre-accident condition.
- Your customer wants the vehicle back in a timely fashion - when
promised
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Are
you meeting your customer's expectations?
A comprehensive customer satisfaction system includes:
· Friendly
and informative personal contact with the customer.
· Constant in-process monitoring of repair work.
· Vehicle inspection after completion of repair.
· On-time, as-promised delivery to the customer.
· Post-delivery follow-up.
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INSIGHT's
CSI Program
It's the User-Friendly way to track your Customer
Satisfaction Index!
The
INSIGHT CSI Kit Contains:
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-
An explanation of the index.
- A sample report
- Sample customer forms.
- A supply of two-part postcards which allow the INSIGHT staff and
you to monitor the progress of your Customer Satisfaction Program.
This is the keystone to the process. When you deliver the completed
repair job, the customer is given the postcard. The customer drops
it in the mail to INSIGHT (postage paid by us). Any unhappy comments
are reported to you immediately, often allowing you to turn an unhappy
customer into a satisfied customer with quick action!
- A report will be compiled and the report shows the overall results
from all customers and separately the results from the last report
card received so that you can easily identify both strengths and weaknesses
in your customer service. |
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INSIGHT's
CSI Program...
INSIGHT's CSI Program...
Get the user-friendly shop tool that improves your shop's bottom
line
by measuring and evaluating your customer service
To
find out more about the unique INSIGHT CSI program, **
CLICK HERE **.
Or, call us Toll-Free at 1-866-888-5710 and we will be happy to
discuss the program with you in more detail.
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