Self-Management Package Goes to Government

April 2000

The Collision Industry Standards Council of Ontario (CISCO) have submitted a self-management and shop accreditation recommendation package to the government.

Ontario Ministry of Finance officials received the package last week, finalizing two years of industry consultations and work, and will be commenting to the industry soon.

CISCO is a non-profit corporation comprised of representatives of 14 collision repair trade associations in Ontario and is mandated to design a self-management program for the industry. CISCO would accredit shops in Ontario, through a licensing process. Only shops that meet minimum standards in licensing, legal compliance and equipment standards can be accredited. A Code of Ethics for shops and a Customer Bill of Rights are proposed.

CISCO has held a number of town hall meetings across the province to seek input and provide information. A number of local trade associations have sponsored information meetings to allow their members to be updated and offer any suggestions.

Alex Szabo, President of CISCO's Board of Directors, says, "We are all very excited to finally address issues such as substandard repairs, unfair competition and an uneven playing field, and to be able to provide uniform rules of conduct and enforcement across Ontario.

In the past, shop owners, who have invested their future in the businesses they own, have been very frustrated by not having a say in the direction of their industry. We will finally have the opportunity to participate in shaping our vision of the future."

Tony Nigro , President of the Hamilton District Autobody Repair Association, believes "that a set of minimum standards and the improvements in customer service, that are included in the package recommendations will add more credibility to the industry. Once the program is announced, all shops should look at this opportunity to better their business and improve their image."